123bdt FAQ: plain answers before you put money in
Fifteen questions that land in live chat almost every day, answered with the taka amounts, the timing and the wagering rule written out. Nothing here is a sales pitch. Read the part you need, then decide.
What you need before you sign up
Opening an account takes one form and one phone number. Keep these details nearby so you are not hunting for them halfway through.
01How long does it take to open a 123bdt account?
One form, one mobile number. You add your name, date of birth and wallet number, choose a password, then confirm the code we send to your phone. The account is live straight away, so a first deposit can follow minutes later. No paperwork is posted to you and there is no branch visit.
02Which details should be ready before I register?
Have your bKash, Nagad, Rocket or Upay number to hand, and make sure that wallet is registered in your own name. You also need to be over 18. For the first withdrawal we ask for one photo ID, either NID, passport or driving licence, so a clear photo of it is worth keeping on the phone.
Payments in and out
Every deposit and payout runs through a mobile wallet, in taka. The timings below are what players normally see on a working connection.
03What is the smallest deposit, and how fast does it arrive?
৳400 is the minimum, and the money usually shows in your balance within 5 minutes. Open the cashier, pick bKash, Nagad, Rocket or Upay, type the amount, then approve the prompt on your phone. If the wallet was charged but the balance stayed empty, send the transaction ID to live chat and it gets traced.
04How quickly can I withdraw, and what is the ceiling?
Most payouts reach the same wallet in about 3 minutes. The very first one can take up to 6 hours because the ID you upload is checked before the money leaves. The minimum withdrawal is ৳400, and the Starter tier allows up to ৳230,000 a day. Higher VIP tiers lift that daily figure.
05Why would a withdrawal be held back?
Three things stop a payout: the wallet name does not match the account name, the ID check is still open, or bonus wagering is unfinished. A name mismatch usually clears once you upload the ID again with a wallet statement beside it. Live chat will tell you which of the three applies to you.
Bonuses and the wagering rule
The welcome offer is the topic people ask about most, so here is the whole rule in plain words, including the part that locks money.
06How does the 135% first deposit bonus work?
Your first deposit is matched at 135%, up to ৳13,000. Put in ৳4,000 and ৳5,400 of bonus follows it. The bonus carries 8x wagering, stays valid for 7 days, and slots, crash rounds and fishing rooms all count towards that figure. Live tables are not part of the offer.
07Is there anything after that first deposit?
Yes. Later deposits earn a 26% reload bonus, and daily play returns 1.7% cashback on the day's net loss. A friend who registers and deposits puts ৳300 in your balance. None of these need a code: open the deposit screen and the offer that fits your account is already sitting there.
08Can I withdraw before finishing the wagering?
No. While a bonus is active, the bonus money and anything won with it stay locked until the 8x is complete. Your own deposit is still yours to play. If you would rather take the cash out, ask live chat to cancel the bonus first, and the remaining balance becomes withdrawable again.
Games and the mobile app
The library is large and the website is built for a phone browser, so nothing here forces you to install anything.
09How many games are there, and who makes them?
About 5,700 titles from FA Chai, Ezugi, Pragmatic Play, Playtech and Habanero. Slot rooms and fishing rooms sit alongside crash rounds and live tables. Each tile shows the provider and the return to player, so Aviator reads 97.8% while Mahjong Ways 2 reads 95.4%. Compare before you stake, not after.
10Do I need the Android app to play?
No, the browser version runs the same account and the same wallet. The app is free at 28 MB and needs Android 8.0 or newer; the current build is 2.1.20. It remembers the login and keeps the cashier one tap away, which matters on slower mobile data. The download page has the file and the QR code.
Account checks and account safety
One check happens before your first payout. Everything else on this list is housekeeping you can do yourself in a minute.
11What ID is accepted, and how long does the check take?
A national ID card, a passport or a driving licence. Upload a photo where all four corners are visible and the text is sharp. The review happens before your first withdrawal and takes up to 12 hours. Send it on the day you register and the payout will not sit waiting for paperwork later.
12What do the VIP tiers actually change?
Six levels run from Starter to Diamond and are earned on monthly turnover. Cashback climbs from 1.7% to 2.7%, the daily withdrawal ceiling rises with each level, and a birthday bonus appears from Silver upward. Sapphire and Diamond add a personal manager who answers directly instead of the general queue.
13What keeps my account from being misused?
Use a password you have not used on another site, and never pass on the code that arrives by SMS; support will not ask for it. On a shared phone, log out after each session. If a handset goes missing, change the password and ask live chat to end every open session.
How 123bdt support works
Support is a chat window, day or night. It moves faster when your first message already contains the reference numbers.
14How do I reach a person?
Live chat is open 24/7 from the site and from inside the app; there is no phone line and no email address. Put your username and the transaction ID or round number in the first message. Stuck deposits, bonus disputes and locked accounts are the three things chat settles quickest.
15Where are the formal rules written?
The terms page covers account rules, bonus conditions and closures. The privacy page explains what we store and why. The responsible gaming page shows the deposit limit and pause tools. All three sit in the footer of every page, in the same place.
That covers what the chat window handles every day. If your case is different, open live chat from any page and describe it. Ready to test the steps yourself? A 123bdt account starts at ৳400, and the first deposit offer waits in the cashier. Create your account or go back to the homepage.