123bdt Privacy Policy: What Happens to Your Data

What this policy covers

This page explains how 123bdt handles personal information when you open an account, add money, play a round, or talk to support. It applies to the website, the mobile browser version and the Android app, and it is written to be read in one sitting.

It does not cover other websites you reach by tapping a link away from us. Our account and betting rules sit in the Terms & Conditions, and the two documents are meant to be read together. If a sentence here is unclear, open a live chat and ask before you deposit.

Details we ask for at sign-up and later

Most of what we hold comes directly from you. The rest is created automatically when you use the platform, which is why the list below grows slowly over time.

Anything not on this list is not collected at sign-up. Extra information is only requested when a particular case needs it, such as a payment that failed between two wallets.

How your details are used

Every field on file has a job, and we try not to hold anything without one. Your information is used to:

• Open and run the account, keep the balance correct and show your full history.
• Send withdrawal money back to the wallet number you registered with.
• Confirm age before any betting starts.
• Track the 8x wagering on the welcome bonus and stop one person claiming it twice.
• Answer live chat, settle disputes and pass a case to a second agent when needed.
• Spot unusual patterns, such as several accounts on one handset or a sudden jump in stakes.
• Keep records that wallet partners and the law require us to produce.

What we never ask for

We do not sell your details, and we do not hand your phone number to outside advertisers.

Cookies that keep a session running

A cookie is a small file a site leaves in your browser. Ours fall into three groups, and none of them carry your password.

• Session files keep you logged in while you move between the lobby, the cashier and your bets. Closing the browser clears them.
• Preference files remember small choices such as display language and the ৳ BDT view of your balance.
• Counting files tell us which pages load slowly on mobile networks, so the slow screens can be fixed first.

You can block cookies in your browser settings. Block all of them and login and cashier pages may stop working, which means signing in again on every visit.

Payment records from mobile wallets

Wallet transfers leave a trail on both sides. We store the wallet name, the transaction ID, the amount and the time, then match that record against your account. The minimum for a deposit or a withdrawal is ৳400. Deposits usually land within 5 minutes and withdrawals within 3 minutes once approved. The deposit methods comparison sets each wallet side by side.

Your first withdrawal takes longer because the document check comes first. Allow up to 6 hours. After that, payouts return to the number you paid in from, which is the reason we ask you to keep the registered number active and in your own name.

How 123bdt shares data with providers

Work is split between partners, and each one receives only the part it needs to do its job.

Who sees what

• Wallet partners see your name, number and the amount of the transfer.
• Game studios such as Playtech, Pragmatic Play, Ezugi, Habanero and FA Chai receive the round result and stake, tied to an account code rather than your name.
• Document reviewers see your ID image and the name printed on it, nothing else on your profile.
• Regulators and law enforcement receive records only when a valid legal request arrives.

Nobody outside that list is given your file for marketing, and no partner is allowed to use it for their own advertising.

How long records stay with us

Your profile stays while the account is open. Close the account and we still keep payment, bonus and identity records for as long as our wallet partners and the law require. Chat transcripts are held for a shorter period, long enough for support to answer a follow-up question.

You can ask for an account to be closed at any time through live chat. We confirm the balance is settled, then mark the account closed. Records we must keep move to a locked archive; everything else is deleted.

Keeping your login and documents safe

Traffic between your phone and our servers is encrypted, passwords are scrambled before they are stored, and only a small number of trained staff can open a document file. Each opening is logged, so any access can be reviewed later.

Two habits that protect you more than we can

• Use a password you have not used on another site, and never share a one-time code with anyone who calls or messages you.
• Log out when you borrow a friend's phone or use a cyber café, then change the password from your own handset.

If a phone is lost or stolen, message live chat and the login is blocked while you set a new password. Your balance stays where it is until the account is unlocked.

Choices you have over your own information

You can ask to see a copy of what we hold, correct a name or date of birth that was typed wrongly, stop promotional messages, or close the account altogether. Requests are handled in the same live chat thread. One security question may be asked before we act, so nobody else can request your file in your name.

Marketing texts are the easiest to switch off. Reply to any message or tell an agent and your number comes off the list. Service messages about deposits, withdrawals and account problems still arrive, because those keep your money moving.

When this policy changes

We reword this page when a wallet partner, a game provider or the law changes what records must be kept. If a change affects what we collect or who is allowed to see it, a notice appears in the app or arrives by text before the new wording takes effect. Playing on after that point means the updated version applies to your account.

Ask us about your data

Live chat runs all day, every day, and is the fastest route for anything to do with your file. The help centre answers the routine questions, and the about page explains who runs the platform.

When you write in, give the registered mobile number and say what you need changed. Never send a password or a wallet PIN in a chat message; no agent will ask for one, and support will never close an account on the strength of a single message without a security question.